We put the same high standards of care and attention into looking after our customers as we do into building our homes, but we do understand that sometimes things don't always go to plan.
Therefore we take complaints very seriously; if you aren't happy with any aspect of our service we want you to let us know. Then we can have the opportunity to resolve the issue for you and, most importantly, learn from it.
Customer Service Charter
Through our 10 point Customer Service Charter we are committed to helping you throughout your purchase and long after you've moved in. Click for full details of our Customer Service Charter.
Submitting a Complaint
Before submitting a complaint please read our Customer Service Charter and Complaints Procedure, which also contains a link to the Complaint form.
Consumer Code for Home Builders
We adhere to the Consumer Code for Home Builders (www.newhomesconsumercode.com) Neither our procedures nor the Code’s dispute resolution procedure affect your existing legal rights.