At Barratt Homes we aim to take care of you. Our objective is to provide a quality new home, backed by a quality service.
Through our 10 point Customer Service Charter we are committed to helping you throughout your purchase and long after you've moved in.
We'll help you by providing you with:
1. Detailed information about your new home and our customer service.
2. Assistance with choices and options available to you.
3. Regular updates about the progress of construction, legal completion and occupation dates (our best estimate).
4. A demonstration of your new home's many features before you move in.
5. Your own Home File and Move in File to guide you through all the different stages of buying a new home and running-in and maintaining it.
6. Advice on the NHBC's 10 Year Buildmark warranty and manufacturers' warranties from which you will benefit.
7. A helpful and efficient After Sales Service within defined response times, including our two-year Emergency Care Cover.
8. Health and Safety Advice
9. Barratt Homes Future Purchase Entitlement - a valuable saving on your next Barratt Group home.
10. A satisfaction survey so you can tell us how we are performing - and contact details if you feel you haven't received the service you should have.
Click to read the full details on the Customer Service Charter.
Download a PDF of the Customer Service Charter