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Customer Service

About your warranty

Covered for 10 years:

  • Structure
  • Foundation
  • Roofing

Covered for 2 years:

  • Appliances
  • Bathrooms
  • Wardrobes
  • Windows
  • Driveways
  • Insulation
  • Brick walls
  • Drainage
  • Ironmongery
  • Central heating
  • Plumbing
  • Electrical
  • Doors

Responsibilities and exclusions

Owners are responsible for the following:

  • Regular servicing of  heating and hot water systems and equipment within their properties
  • Servicing of appliances in accordance with manufacturer guidelines
  • Ensuring any damage is repaired in a timely manner

The following items are excluded from your warranty:

General wear and tear, neglect, abuse, poor maintenance, shrinkage, blockages, alterations, wilful damage.

*First two years covered by Builder Warranty & NHBC Guarantee or similar. Years three-ten covered by NHBC insurance or similar. Full exclusions and limitations can be found on the NHBC website. Available on virtually all of our developments.