About Cookies

We use cookies on this website to give you the best possible experience.  To find out more and to stop cookies please go to our cookie policy.

Buy to let info off
My account/Register

Loading, please wait...

Why register?

It's easier to find your ideal home with an account – and you'll be the first to hear about new homes

Please enter a location, postcode, development name or school so we can show you the right results.
Please enter a location or postcode so we can show you the right results.
Go back

How our out-of-hours emergency customer service can help.

Only the following situations will be handled as an out of hours emergency

  • Complete failure of the heating systems and/or hot water system
  • Water leak that cannot be contained
  • Complete failure of the electrics. (Firstly, check the failure has not been caused by the trip switch being activated by a fault on a domestic appliance)
  • Flooding caused by blocked drains that threatens to enter the home
  • Security - a fault to a window or external door causing a loss of security

Our out-of-hours emergency customer service contact number is

0845 6016084

If an emergency occurs between the hours of 8.30am and 5.30pm, please contact your local customer service department.

Please note:

If you suspect a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Service line immediately on 0800 111 999 (24 hours) or for further details go to britishgas.co.uk

What else can I do?

Look for answer online

Use our Frequently Asked Questions page to find information about your home, and what you need to do if you think you have a problem and need assistance.

Send an e-mail

Register a service request, make an enquiry, make a complaint, or e-mail us.