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What qualifies as an emergency?

To allow our teams to respond to genuine emergencies outside of office hours, please only phone us if your situation is listed below.

  • Complete failure of the heating systems and/or hot water system
  • Water leak that cannot be contained
  • Complete failure of the electrics. (Firstly, check the failure has not been caused by the trip switch being activated by a fault on a domestic appliance)
  • Flooding caused by blocked drains that threatens to enter the home
  • Security - a fault to a window or external door causing a loss of security

Please use for emergencies only

0345 6016084

If your home emergency occurs between 8:30 am and 5.30 pm, please contact your local customer service department.