We use cookies on this website to give you the best possible experience. To find out more and to stop cookies please go to our cookie policy.
Loading, please wait...
Click here to log in.
It's easier to find your ideal home with an account – and you'll be the first to hear about new homes
Looking in London? Our London developments
You could buy with a 5% deposit. Find out how much you can afford.
Search with Help to Buy
New is a Barratt home
Buying with Barratt
It can be frustrating to suddenly discover you have no hot water for a bath or shower. This guide will help you to identify the cause and find a solution.
Your hot water should be provided ‘on demand’.
With this type of system you’ll have an airing cupboard containing a hot water cylinder.
If it’s one shower that’s affected, it’s likely to be one of three reasons:
If it’s none of these, and your home is still under warranty, please get in touch using the contact box on this page.
If your shower is working but you’re having problems with one bath or sink, there are a number of possible causes:
If the problem is not isolated to just one outlet (sink/bath/shower) and you’re only getting cold water from your taps, it could be you’ve run out of hot water, or your boiler or cylinder isn’t working properly.
To work out which, you first need to know what type of heating system you have. If you aren’t sure, please use our guide: What kind of heating and hot water system do I have?
A common problem with all types of boilers and cylinders is a lack of pressure. Read our guide to setting up your heating and hot water to find out more.
If you have district heating and are experiencing issues with your hot water, first check whether your neighbours are affected.
If so, it’s likely to be a problem with your local energy provider, and you should contact them in the first instance.
If you’ve checked all the above and your taps or showers are still not delivering hot water, it’s possible the hot water to or from your boiler has been switched off or disconnected.
This could be the result of recent plumbing work or servicing. In which case, please contact the tradesperson responsible.
If you haven’t had any such work, and your home is under warranty, please get in touch using the contact box on this page and we will do our best to help you.
The New Home Customer Care Team is available via phone and email.