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It's easier to find your ideal home with an account – and you'll be the first to hear about new homes

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How our out-of-hours emergency customer service can help.

Our out-of-hours emergency customer service is equipped to help you with any critical situation covered in the list below:

  • Complete failure of the heating systems and/or hot water system
  • Water leak that cannot be contained
  • Complete failure of the electrics (please check your trip switch hasn't been activated by a domestic appliance fault first)
  • A blocked drain flood that is at risk of entering your home
  • A window or external door fault which compromises your home's security.

If you are calling between the hours of 9.00am to 5.00pm on Monday to Friday contact our customer services team on  0208 326 7157.

Our out-of-hours emergency customer service contact number is

0345 601 6084