How our out-of-hours emergency customer service can help.
Only the following situations will be handled as an out of hours emergency
- Complete failure of the heating systems and/or hot water system
- Water leak that cannot be contained
- Complete failure of the electrics. (Firstly, check the failure has not been caused by the trip switch being activated by a fault on a domestic appliance)
- Flooding caused by blocked drains that threatens to enter the home
- Security - a fault to a window or external door causing a loss of security
If an emergency occurs between the hours of 8.30am and 5.30pm, please contact your local customer service department.
Please note:
If you suspect a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Service line immediately on 0800 111 999 (24 hours) or for further details go to britishgas.co.uk
What else can I do?
