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How our out-of-hours emergency customer service can help.

Only the following situations will be handled as an out of hours emergency

  • Complete failure of the heating systems and/or hot water system
  • Water leak that cannot be contained
  • Complete failure of the electrics. (Firstly, check the failure has not been caused by the trip switch being activated by a fault on a domestic appliance)
  • Flooding caused by blocked drains that threatens to enter the home
  • Security - a fault to a window or external door causing a loss of security

Our out-of-hours emergency customer service contact number is

0845 6016084

If an emergency occurs between the hours of 8.30am and 5.30pm, please contact your local customer service department.

Please note:

If you suspect a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Service line immediately on 0800 111 999 (24 hours) or for further details go to britishgas.co.uk

What else can I do?

Look for answer online

Use our Frequently Asked Questions page to find information about your home, and what you need to do if you think you have a problem and need assistance.

Send an e-mail

Register a service request, make an enquiry, make a complaint, or e-mail us.