Customer experience

The Barratt Developments PLC vision is 'to lead the future of house building, by putting customers at the heart of everything we do' and at Barratt London we are working hard to create an unbeatable customer experience.

Buying a new home is an important decision and we know that you’ll have questions from the moment you’ve made your decision. Our customer experience team is here to make sure you know who to turn to whenever you need help.

Customer experience managers are available to look after you from the moment you buy your new home.

Each one of our customer experience managers are dedicated to make sure that:

  • You know what's going on as we build your development
  • All the options are explained to you
  • Your move is as stress-free and easy as possible

It doesn’t end at move-in day either. Our customer experience teams are around long after you’ve settled in to your new home to help with the little things, such as using your heating for the first time.

  • Two-year fixture and fittings warranty giving you complete peace of mind
  • Our management company, BRAM, manage the estate and communal areas of your development

So we really are there for you whenever you need us.