Useful information

If you have a question that isn't answered here, or require further information please contact our BRAM customer service team or call 020 8326 7234.

Building insurance

Whilst all residents are advised to insure the contents of their property with an appropriate policy, the service charge does include the provision of building insurance. The building insurance policy covers the structural elements of the building and covers the usual perils including water and fire damage. The policy also provides £15 million public liability for the common areas of the development. 

The building policy is subject to an excess of £250 for all claims including storm, flood and water damage on each and every claim made. The excess for subsidence is £2500* A copy of the buildings insurance certificate is available from BRAM on request. If you need to make a claim please call our customer service team on 0208 326 7234 or email BRAM customer service. 

Car parking

Residents will generally benefit from an allocated parking space. This space will have been assigned to you by the Sales team (if you have purchased you property from new) and will be shown in your transfer or lease documents. There maybe few or no visitors’ spaces available on a development – please check with BRAM if you are unsure. Please do not bring more vehicles onto the development than you are entitled to park.

Refuse disposal

Residents are responsible for the removal of all their personal rubbish to the refuse stores. Refuse should be properly contained and placed in the specific bins provided. Please try to avoid leaks and spills in the communal areas as these will need to be rectified which may result in increased service charges. Recycling bins are provided and please note the specific collection bins. If the recycling bins are cross-contaminated, the local authority will not remove the waste and BRAM will need to arrange a contractor to remove the waste at additional cost to the service charge. Similarly any large items such as furniture or packaging that is not flattened and placed into bins will not be removed by the local authority and could incur additional charges payable by the residents.

Email BRAM customer services

*Correct as at January 2014.