Barratt London appoints Victoria Sherston, Customer Experience Director
Victoria Sherston has joined the Barratt London Board as Customer Experience Director. A newly created role, Vic will be delivering our customer experience improvement strategy, looking at the entire customer journey and helping us to meet and exceed customer expectations.
Of the appointment, Gary Patrick, regional sales director said: “We are already duly proud of our customer satisfaction and we are currently setting records in terms of customer care. Vic will be looking at how we can make it even better by focusing on eliminating any causes of dissatisfaction, streamlining what we do and making the process of buying and owning a Barratt London home an unbeatable experience.”
Victoria Sherston comments, “A customer’s experience is at the heart of every successful business and consumer expectations of service have dramatically amplified over the last decade, especially in London. Barratt London’s business model is designed to ensure that we exceed these high expectations, providing excellent customer care from enquiry, to reservation, to completion and now aftercare via our Barratt Residential Asset Management (BRAM) business. Barratt London’s track record to date is outstanding but we are aiming for continuous improvement, delivering to the next level.”
Victoria joins Barratt London after honing her customer relations experience at Miele and Direct Wines.