How can we help you?
I would like to make a general enquiry
Contact our Customer Service teams from 9am-5pm Mon-Fri:
Barratt West London
customerservices@barrattlondon.com
0208 799 4150
Barratt East London
eastlondoncustomercare@barrattlondon.com
0208 522 2800
I have an emergency
Our out-of-hours emergency customer service is equipped to help you with any critical situation covered in the list below:
- Complete failure of the heating systems and/or hot water system
- Water leak that cannot be contained
- Complete failure of the electrics (please check your trip switch hasn't been activated by a domestic appliance fault first)
- A blocked drain flood that is at risk of entering your home
- A window or external door fault which compromises your home's security
- An issue posing a threat to the health and safety of customers or visitors to the property or the development
If you are calling between the hours of 9am-5pm on Monday to Friday contact our customer service teams on:
Barratt West London
customerservices@barrattlondon.com
0208 799 4150
Barratt East London
eastlondoncustomercare@barrattlondon.com
0208 522 2800
I wish to make a complaint
Barratt West London
customerservices@barrattlondon.com
0208 799 4150
Barratt East London
eastlondoncustomercare@barrattlondon.com
0208 522 2800
We hope you won't ever have to, but if you would like to make a formal complaint, you can find out more about our formal complaints process here.