Customer Service

For help and support for existing Barratt London homeowners

Call our Customer Service team from 08:30-17:30 five days a week on +44 (0)20 8326 7157, alternatively email .

Contact Customer Service Team

+44 (0)20 8326 7157

How can we help you?

Please click on the link below to find out how to make a general enquiry, a complaint or contact us if you have an emergency.

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If you smell gas

Call British Gas immediately on 0800 111 999 (24 hours). For further details go to

Frequently asked questions

Please take a look at some of our frequently asked questions.

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What our customers say

“I was nervous about buying off plan and I had never bought a new build before. I have been extremely impressed with Barratt London and would have absolutely no hesitation in recommending you. The level of care you have given, the level of communication you have had with me and the speed of your response to the two little defects I had when I first moved in, has been amazing. If I bought again, I would definitely go out of my way to buy a Barratt London property.”