How to contact us
To log a new issue, please contact your local Customer Service team via the contact details below. We will endeavour to respond to you within three working days.
If your contact relates to an issue requiring emergency assistance (eg total loss of heating or hot water) during office hours, please contact your local Customer Service team.
Should you have an emergency situation outside of normal office hours (between 5pm and 9am weekdays or at the weekend), please telephone 0345 601 6084. This telephone line will not be operational during normal office hours.
How can we help you?
Please click on the link below to find out how to make a general enquiry, a complaint or contact us if you have an emergency.
If you smell gas
Frequently asked questions
Please take a look at some of our frequently asked questions.