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Customer Service

Now that you have the keys to your new home, our dedicated Customer Service teams will be here to support you with any queries.

How to contact us

To log a new issue, please contact your local Customer Service team via the contact details below. We will endeavour to respond to you within three working days.

If your contact relates to an issue requiring emergency assistance (eg total loss of heating or hot water) during office hours, please contact your local Customer Service team.

Should you have an emergency situation outside of normal office hours (between 5pm and 9am weekdays or at the weekend), please telephone 0345 601 6084. This telephone line will not be operational during normal office hours.

Upton Gardens

Help and support

Contact our Customer Service teams from 9am-5pm Mon-Fri:

Barratt West London
0208 326 7157

Barratt East London
0208 522 2800

New Mill Quarter external view

How can we help you?

Please click on the link below to find out how to make a general enquiry, a complaint or contact us if you have an emergency.



If you smell gas

Call British Gas immediately on 0800 111 999 (24 hours). For further details go to britishgas.co.uk

Ridgeway View living room

Frequently asked questions

Please take a look at some of our frequently asked questions.