Our Sales Suites are open by appointment. See how our teams are keeping you moving safely.

How can we help you?

I would like to make a general enquiry

Contact our Customer Service teams from 08:30-17:30 Mon-Fri:

Barratt West London
customerservices@barrattlondon.com
0208 326 7157

Barratt East London
eastlondoncustomercare@barrattlondon.com
0208 522 2800

I have an emergency

Call our out-of-hours emergency customer service on 0345 601 6084.

Our out-of-hours emergency customer service is equipped to help you with any critical situation covered in the list below:

  • Complete failure of the heating systems and/or hot water system
  • Water leak that cannot be contained
  • Complete failure of the electrics (please check your trip switch hasn't been activated by a domestic appliance fault first)
  • A blocked drain flood that is at risk of entering your home
  • A window or external door fault which compromises your home's security

If you are calling between the hours of 08:30 - 17:30 on Monday to Friday contact our customer service teams on:

Barratt West London
customerservices@barrattlondon.com
0208 326 7157

Barratt East London
eastlondoncustomercare@barrattlondon.com
0208 522 2800

I wish to make a complaint

If you have a complaint, contact our Customer Service teams from 08:30-17:30 Mon-Fri:

Barratt West London
customerservices@barrattlondon.com
0208 326 7157

Barratt East London
eastlondoncustomercare@barrattlondon.com
0208 522 2800