How can we help you?

I would like to make a general enquiry

Call our customer services team on +44 (0)20 8326 7157 from 08:30 - 17:30 five days a week, alternatively email .

I have an emergency

How our out-of-hours emergency customer service can help. Call us on 0345 601 6084.

Our out-of-hours emergency customer service is equipped to help you with any critical situation covered in the list below:

  • Complete failure of the heating systems and/or hot water system
  • Water leak that cannot be contained
  • Complete failure of the electrics (please check your trip switch hasn't been activated by a domestic appliance fault first)
  • A blocked drain flood that is at risk of entering your home
  • A window or external door fault which compromises your home's security

If you are calling between the hours of 08:30 - 17:30 on Monday to Friday contact our customer services team on +44 (0)20 8326 7157.

I wish to make a complaint

If you have a complaint, call us on +44 (0)20 8326 7157 or email