Loading, please wait...
Click here to log in.
It's easier to find your ideal home with an account –
and you'll be the first to hear about new homes
Looking in London?
Our London developments
You could buy with a 5% deposit. Find out how much you can afford.
Search with Help to Buy
New is a Barratt home
Buying with Barratt
Ensuring your home is as cosy as possible means keeping it at a comfortable temperature and having hot water at the turn of a tap. A bit of background knowledge about your central heating will help it run efficiently, save you money and give it a long life.
Your new home has a heating and hot water system that normally includes a boiler, radiators, pump and controls. Water heated by the boiler passes through pipes, concealed in walls and under floors, to the radiators and taps.
The main types of system use either a conventional boiler or a combi boiler, though some homes may have district heating. If you’re not sure what kind of system you have, you can find out in our what kind of heating do I have guide.
In a conventional boiler system, water heated by the boiler is stored in a pressurised tank or ‘cylinder’, from where it is piped around your home as needed. The cylinder thermostat can be used to adjust the water temperature.
Combi boilers don’t have a cylinder. The boiler is fed directly from the mains cold water supply. Water is heated on demand and piped around your home as needed. A control on the boiler allows you to set the water temperature.
This brings steam or hot water from an outside energy source into your home. You’ll have a small unit (or heat interface unit/HIU) in your kitchen that can be used like a boiler.
Watch this video guide for a clear and easy overview on how to set your heating and hot water programmer.
Zoned central heating
Zoned central heating means you can set different temperatures in separate parts of your home, or have the heating set to come on at different times in different areas, to suit your lifestyle. In larger homes where this is fitted you’ll find two separate programmers on walls in different areas of the house.
You can regulate the temperature of your home’s central heating by using wall-mounted thermostats.
Once your thermostat is set it will activate your radiators, allowing you to regulate the temperature in each room using the thermostatic radiator valves (TRVs).
Another way to regulate the temperature in specific areas of your home is with the thermostatic valves on your radiators. These will only be found in rooms that don’t have a wall thermostat.
By using TRVs you can control the temperature of individual radiators.
TRVs are attached to the side of the radiator and alter the flow of hot water depending on the room’s temperature.
To set your TRV:
Our teams are on hand when you need us, especially in the event of an emergency.
The New Home Customer Care Team is available via phone and email.
Please note that all images are for illustrative purposes only. Images include optional upgrades at additional cost. Please see our Image Disclaimer for further details.
If you own a Barratt home already, please visit our dedicated support and contact pages.
All customer service enquiries
Barratt Homes is a trading name of BDW TRADING LIMITED (Company Number 03018173) a company registered in England whose registered office is at Barratt House, Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UF, VAT number GB633481836. Prices correct at time of publishing. Calls to 0844 numbers cost 7 pence per minute plus your phone company’s access charge. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.