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During the COVID-19 pandemic, we are continually reviewing our processes to make sure that we are taking the correct steps to protect your health & safety. To find out more about our approach to supporting customers in respect of the latest Government guidance then please click here:
Approach in England Approach in Wales Approach in Scotland
Completing remedial works Where we are able to complete remedial works in customer’s homes, we have put in place comprehensive guidance for our Customer Care Technicians, Site Management Teams and Subcontractors. The following short video helps explain these guidelines and the steps we are taking to keep our customers and our teams safe.
How to Contact Us As our Customer Care teams are working from home, our phone lines remain closed. To log a new issue, please use the online contact form. This can be found on the Contact Support tab to the right. Please then click on the grey box titled ‘Issue not listed’. We will endeavour to respond to you within four working days.
If your contact relates to an issue requiring emergency assistance (eg total loss of heating or hot water), please clearly explain this within the ‘Tell us More’ section.
Should you have an emergency situation outside of normal office hours (between 5pm and 9am weekdays or at the weekend), please telephone 0345 601 6084. This telephone line will not be operational during normal office hours.
Our home owner guides provide advice on how to solve common issues and get the most out of your new home.
The New Home Customer Care Team is available via phone and email.
As well as a 10-year structural warranty, we have a two-year warranty on the fixtures and fittings, helping you to avoid the worry of unexpected maintenance costs. Explore our interactive home to see what's covered.
We aim to respond to every online form within 4 working days.
Our teams are on hand when you need us, especially in the event of an emergency.
We hope you won't ever have to, but if you would like to make a formal complaint, please use the email link above and select 'Formal complaint' from the list of options on the form. You can also find out more about our formal complaints process.
Please note that all images are for illustrative purposes only. Images include optional upgrades at additional cost. Please see our Image Disclaimer for further details.
Barratt Homes is a trading name of BDW TRADING LIMITED (Company Number 03018173) a company registered in England whose registered office is at Barratt House, Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UF, VAT number GB633481836. Prices correct at time of publishing. Calls to 0844 numbers cost 7 pence per minute plus your phone company’s access charge. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.