Owners Hub
Now that you have the keys to your new home, our dedicated New Home Customer Care team will be here to support you with any queries. They are on hand to help, guide and assist you wherever possible and have provided a whole host of Home Owner Guides to support you with frequently asked questions, as you settle into your new home.
Due to severe weather conditions our teams are currently dealing with a higher volume of phone calls and emails. We will respond to you as quickly as possible and apologise for any inconvenience this may cause.
If you would like to notify us of any damage or debris on the wider development, please email your Divisional customer care team.
The Buildmark Warranty covers remediation of building defects. Damage to your property caused by storms, eg fences and roof tiles, is not covered. This type of damage may be covered by your home insurance, and you should contact your insurer in the first instance.