Helping our customers throughout the homebuying journey
Our aim is to make your homebuying journey as smooth and easy as possible, offering you the best service and support every step of the way.
We're here to support you
We take enormous pride in our customer service that’s why our expert Sales Advisers are on hand to support you at each step of the process, from sourcing estate agents to finding a New Homes Mortgage Adviser, to help ensure that your move is as quick and hassle-free as possible.
We’re dedicated to delivering great service and high quality homes, year after year. And we’re delighted to have been awarded the maximum 5 Stars from the Home Builders Federation^, every year since 2010, the only major national housebuilder to achieve this. This means that over 90% of our homeowners would recommend us to their friends and family. So you can buy with confidence when you choose a brand-new Barratt home.
I am so happy with my new home. Barratt have been amazing from start to finish. Excellent customer service... Charlotte, barratt homeowner
Schemes to help you move
We have a range of schemes available to help you make your move, whether you're a first time buyer or existing homeowner. If you want to move but have a small deposit, you'll find a variety of low deposit schemes to help you buy a brand-new home with just a 5% deposit. Or if you're selling your current home we can help you take the hassle out of moving with our assisted selling schemes, including Part Exchange where we could be your guaranteed buyer.
Visualising your new home
We understand that buying a new home is a big decision, so our aim is to make the process as easy and enjoyable as possible for our customers. That’s why we have a range of digital tools available like CGIs of our properties so you can better understand what your home will look like, or our detailed floor plans to help you visualise the layout of your new home and find a place for all your favourite furniture. (We'll never use smaller furniture to sell you a house and we factor in furniture sizes so you won't have awkward nooks and crannies).
We also offer telephone or virtual appointments so if you don’t have time to visit our Sales Office you’re able to speak to our Sales Adviser from the comfort of your sofa.
^We are the only major national housebuilder to be awarded this key industry award every year since 2010. “We” refers to the Barratt Developments PLC group brands including Barratt London, Barratt Homes and David Wilson Homes. Based on HBF star rating scheme from 2010 to 2023 derived from the NHBC national new homes survey at eight weeks (https://www.hbf.co.uk/policy/policy-and-wider-work-program/customer-satisfaction-survey/latest-results/), over 90% of Barratt Developments PLC group customer would recommend our brands to a friend.