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If you have floor coverings included as part of your purchase, you may find these links to the manufacturer’s guides useful to keep them looking their best.
Have a look at the guides below for the manufacturers' advice on maintaining your flooring.
Your carpet may need re-stretching. Contact New Home Customer Care if this is a carpet fitted as part of your purchase package. If not, we recommend you contact your flooring supplier.
This is normally down to shrinkage of the property, which is a natural occurrence. It is not considered a building defect, however please contact New Home Customer Care if it is excessive.
Contact New Home Customer Care if the vinyl fitted in your home was part of your purchase. If not, we recommend you contact your flooring supplier.
The New Home Customer Care Team is available via phone and email.
Please note that all images are for illustrative purposes only. Images include optional upgrades at additional cost. Please see our Image Disclaimer for further details.
If you own a Barratt home already, please visit our dedicated support and contact pages.
All customer service enquiries
Barratt Homes is a trading name of BDW TRADING LIMITED (Company Number 03018173) a company registered in England whose registered office is at Barratt House, Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UF, VAT number GB633481836. Prices correct at time of publishing. Calls to 0844 numbers cost 7 pence per minute plus your phone company’s access charge. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.