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There are times when you’ll need to turn off your water supply, either to your whole home or to individual taps or showers. This could be because you’re carrying out alterations, upgrades or general maintenance to your plumbing, or because you’ve discovered a leak.
The main water supply to your home is controlled by a stopcock, sometimes called a stop-tap. It can be found outside your home, by the water meter. There is normally a second stopcock inside your house.
You will have been shown where it is during your Home Demonstration Tour. But, if you live in a house, it should be in one of these places:
If you live in an apartment then it may also be found in:
Once you’ve located your stopcock, it’s a good idea to regularly test it to make sure it doesn’t get stuck in one position, and will always be ready to use in an emergency.
It is important to turn off your boiler before you shut off the water to your home, to reduce any chance that your boiler may attempt to run without an adequate water supply.
To turn off your internal stopcock:
Some of the plumbing in your home will have individual isolation valves, so you can stop the water supply to certain areas without affecting your entire home.
In general there are two types you are likely to come across in your home.
The New Home Customer Care Team is available via phone and email.