1. Central heating – your boiler, cylinder and central heating are covered
Not covered when:
- not serviced every 12 months by a Gas Safe registered engineer
- damage is caused by a lack of care and maintenance.
2. Immersion heater – your immersion heater is fully covered
Not covered when:
- problems are due to poor maintenance
- not subjected to an annual service (as part of the annual service on your cylinder).
3. Electric Fire – if fitted
4. Gas Fire – this may not be fitted, or available as an optional extra
Not covered when:
- not serviced annually by a Gas Safe registered engineer.
5. Drainage – any part of the drainage system serving your home and for which you are responsible is covered
Not covered when:
- your drainage suffers blockages not caused by a defect in the system.
6. Plumbing – your plumbing and pipes are covered
Not covered when:
- issues are the result of poor maintenance
- blockages are caused by inappropriate items being placed down plugholes or toilets.
7. Seals – seals such as mastic are covered
Not covered when:
- damage is caused by a lack of maintenance
8. Electrical – your fixed electrics, such as wiring, sockets and switches are covered
Not covered when:
- defects aren’t reported within 72 hours of legal completion. Bulbs and fuses are not covered.
9. Smoke alarms – fully covered
Not covered when:
- there’s been a failure to carry out proper maintenance and servicing.
10. Air conditioning – fully covered
Not covered when:
- there’s been a failure to carry out proper maintenance and servicing.
11. Kitchen units and appliances – your oven, hob, hood, waste disposal (when supplied by us), water-softening devices and white goods are covered
Not covered when:
- defects are not reported within 72 of your legal completion (or, in Scotland, moving in).
12. Bathroom – your toilet, sinks, taps, shower heads and shower door are covered
Not covered when:
- they are not subject to proper maintenance
- defects to the shower tray and cubicle aren’t reported within 72 hours of legal completion (or, in Scotland, moving in).
13. Wardrobes and other furniture – cosmetic damage to furniture is covered
Not covered when:
- any damage or defects to furniture are not reported within 72 hours of legal completion (or, in Scotland, moving in).
- anything that would be considered wear or tear or damage due to lack of care.
14. Decoration and tiling
Not covered when:
- Damage isn’t reported within 72 hours of legal completion.
15. Doors and windows – internal and external doors and windows are covered
Not covered when:
- you fail to report defects to glass or doors in your home within 72 hours of legal completion (or, in Scotland, moving in).
16. Driveways and pathways – the hard outside surfaces that are part of your home are covered
Not covered when:
- your driveway and other paved areas are damaged by lack of maintenance or by weather damage
- Tarmac drives are scuffed by wheel turns on a stationary vehicle.
17. Insulation – this is fully covered
Not covered when: the insulation has been removed or tampered with.
18. Guttering – leaking gutters are covered
Not covered when:
- gutters leak because of a lack of care and maintenance
- it is a result of storm damage or seasonal changes.
19. Landscaping – any landscaping we’ve installed is covered
Not covered when:
- damage is caused by lack of maintenance
- damage is caused by the weather or seasonal changes
- there are issues with standing water more than three metres from your home.
20. Garages, outbuildings and walls – any external structures we built before you purchasedyour home are covered
Not covered when:
- damage is caused by lack of maintenance or the weather
- water has made its way through structures with a single layer of brick or masonry and damaged any items inside.
21. Solar panels
Not covered when:
- there has not been an annual service
- damage is caused by a lack of maintenance
- damage is a result of weather conditions or seasonal changes.
22. Ironmongery – doorknobs, handles etc are covered
Not covered when:
- damage is caused by poor maintenance, wilful damage or wear and tear.
23. Outside taps
Not covered when:
- damage is caused by poor maintenance
- damage is caused by weather conditions or seasonal changes.
