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We’re the UK’s most recommended housebuilder*. Fact.

Over 90%* customer recommendation for eight years running. That’s why we have won five-star accreditation from the Home Builders Federation - again.

Success built on the foundation of quality

We’re honoured that our customers have recognised our commitment to quality, with more than 90% of them happy to recommend us to family and friends.* Their continued endorsement means we’re the most recommended major national housebuilder, with a five-star rating from the Home Builders Federation for eight years running - a true testament to the degree of effort and attention to detail that goes into making your home.

From the first line drawn on a blueprint to the last finely detailed fixture, we never rest in our commitment to building homes of the highest quality – and offering the best service possible.

90 percent recommended

Our team checks every home before you move in

We have multiple teams check every new Barratt home before you move in. These inspections happen throughout the build stages and are carried out by both our site teams and the NHBC.

With final checks taking place before you move in, by the time you receive your keys you can rest assured that everything is exactly how it should be and completed to the highest standards. We’ll provide a home tour demonstration and we’ll also follow up with you regularly once you move in just to make sure you’re settling in okay. 

How the survey works...

The HBF customer satisfaction survey is an independent survey undertaken by our customers once their purchase has completed. Results are based upon the question “would you recommend your builder to a friend?” The star ratings are then applied as follows –

  • 5 star = 0ver 90% recommend
  • 4 star = 80 - 90% recommend
  • 3 star = 70 - 80% recommend
  • 2 star = 60 - 70% recommend
  • 1 star = 50 - 60% recommend 

We have maintained five-star status with over 90% customer recommendation for the last eight years - more than any other major national housebuilder. 

We love the area, and the house is set to be absolutely gorgeous with all of our preferred finishes, which we’ve already selected.

Katie & Paul, Barratt Homebuyers, Bridgewater Mews, Sandymoor


Our commitment to quality has helped us scoop some of the most prestigious awards, including:

Houses on a street

  • The House Builders Federation’s highest accolade - 5 stars for customer satisfaction - for eight years in a row, more than any other major national housebuilder
  • The Sunday Times British Home Awards – 'Homebuilder of the Year' 2016/17
  • The Housebuilder Awards – 'Housebuilder of the Year' 2016/17
  • 30 out of the 45 'Built for Life' Gold Awards for exemplar design
  • 734 'Pride in the Job' Awards since 2007, more than any homebuilder, recognising our site managers for consistently reaching the highest housebuilding standard

Here’s what some of our homeowners have said…

This is our third new-build property, but by far our favourite. We’d heard from close friends who’d had a great experience buying from Barratt Homes, and we were really pleased with our new home and the service we received as well.

Angela, Barratt Homes Homeowner, Barclay Grange in Aberdeen



More than awards, it’s what our homeowners think that really counts. We are delighted that more than 90% of our customers would recommend us to a friend.

It’s testimonies like these that have helped us to achieve a five-star rating for customer recommendation time and again. 

Find a development near you using the search bar below and visit us to discover how we could help you find the ideal new home.

Our Sales Adviser, Helen, was absolutely superb from the very start. She tuned in to our sense of style and made the process of buying our first home a dream right through to the end. We couldn’t be happier and I would absolutely recommend Barratt to any homebuyers.

Andrew, Barratt Homes Homeowner, Highgate Park in Warton


*'We', 'our', 'us' refers to the Barratt Developments PLC Group brands.

**Based upon customer survey satisfaction results published by the HBF in the 2015/16 survey year where 8,152 Barratt Developments PLC group customer responses were considered. This sample size was more than any other developer for the 5th successive survey year.

***Based on HBF star rating scheme from 2010 to 2017 derived from the NHBC national new homes survey (at eight weeks) over 90% of Barratt Developments PLC group customers would recommend our brands to a friend.

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