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Answers to the most common issues can be found in our home owner guides. Have you tried searching for your issue?

We are committed to making it easier for you to communicate with us. Please let us know if you require any specific help or support, so that we are able to provide you with the best service we can.

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    Our Customer Care teams aim to respond to you within 3 working days.

    Should you have an emergency within normal office hours we ask you to contact your local New Home Customer Care team - their details can be found on the previous Contact Options page. If your emergency occurs outside of normal office hours (between 5pm and 9am weekdays or at the weekend) please telephone 0345 601 6084. This line will not be operational during normal office hours.

    We hope you won't ever have to, but if you would like to make a formal complaint, please use the email link above and select 'Formal complaint' from the list of options on the form. You can also find out more about our formal complaints process.