All about your roof

Most new homes have a roof made of tiles or slate laid over a waterproof, breathable membrane that keeps your home watertight. There are often vents built into the roof to allow air to move freely through your loft space, reducing the likelihood of condensation and damp.

If you’re worried that your roof may be leaking, please contact your New Home Customer Care team. Please bear in mind that any leak caused by severe weather conditions won’t be covered by your warranty. In these cases please contact your home insurance provider.

It’s important that the vents in your roof don’t become blocked. Occasionally birds and insects are attracted to these openings.

• Wildlife such as birds and wasps finding their way into your roof isn’t the result of a building defect. We’d advise you to seek specialist help such as the RSPB.

• Some developments may be required to include bat boxes in the roof space to conform to the local ecological plan. Your sales adviser will tell you about this. And for more information, check out the Bat Conservation Trust.

Find out more in our home maintenance guide.

• Small amounts of water collecting is common during rainfall and should naturally dry up. If you feel this is excessive please report this to your local New Home Customer Care team.
• Porches, balconies and low-level roofs should be checked regularly to ensure they remain in sound condition. Rain water outlets should be checked so they don’t become blocked with leaves and debris.