See how our teams are here to help in England, Scotland and Wales.

All about your utility meters

Where are my utility meters located?

Electric meters will be located in a wall mounted cabinet on an external wall of your home. You will have been provided with a meter box key to access the cabinet.

Utility meters

Gas meters will either be wall mounted alongside the electric meter cabinet or in a floor mounted box, normally close to your main entrance door. Again, a meter box key is required to access the box.

The location of water meters can vary. However, they will normally be located at the end of your driveway, or where a shared driveway meets the road.

How do I take a meter reading for gas and electricity?

Please see our meter reading guide.

Emergency

Our teams are on hand when you need us, especially in the event of an emergency.

Get in touch

The New Home Customer Care Team is available via email.