All about your roof

Most new homes have a roof made of tiles or slate laid over a waterproof, breathable membrane that keeps your home watertight. There are often vents built into the roof to allow air to move freely through your loft space, reducing the likelihood of condensation and damp.

Roof leaks

If you’re worried that your roof may be leaking, please contact your New Home Customer Care team. Please bear in mind that any leak caused by severe weather conditions won’t be covered by your warranty. In these cases please contact your home insurance provider.

Roof vents

It’s important that the vents in your roof don’t become blocked. Occasionally birds and insects are attracted to these openings.

Roof vents


  • Wildlife such as birds and wasps finding their way into your roof isn’t the result of a building defect. We’d advise you to seek specialist help such as the RSPB.
  • Some developments may be required to include bat boxes in the roof space to conform to the local ecological plan. Your sales adviser will tell you about this. And for more information, check out the Bat Conservation Trust.



Keeping gutters and downpipes clean and free of leaves and debris is important. Doing so should be part of your regular home maintenance.


This is especially the case if your gutters are close to trees. Damp patches on the walls below may indicate blockages.

Find out more in our home maintenance guide.

Why is there ponding on my porch, bay roof or balcony?

  • Small amounts of water collecting is common during rainfall and should naturally dry up. If you feel this is excessive please report this to your local New Home Customer Care team.
  • Porches, balconies and low-level roofs should be checked regularly to ensure they remain in sound condition. Rain water outlets should be checked so they don’t become blocked with leaves and debris.


Our teams are on hand when you need us, especially in the event of an emergency.

Get in touch

The New Home Customer Care Team is available via email.