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During the current extreme weather conditions, our Customer Care teams have experienced a high volume of emails and calls. We’re really sorry if this is affecting our response time to get back to you.
If it’s outside of office hours and you’re experiencing an emergency listed below, please call us on 0345 601 6084. This line can’t provide help for non-urgent issues or those related to water ingress or property damage during the current storms. These can be reported at any time by email, or during office hours by phone, to your local New Home Customer Care team:
- Complete failure of the heating systems and/or hot water system- A water leak or flooding that cannot be contained- A complete failure of the electrics- Flooding caused by blocked drains that threatens to enter the home- Security – a fault to a window or external door causing a loss of security
But please remember, your Buildmark warranty is not designed to cover storm damage of this nature and we’d suggest taking advice from your home insurance provider in the first instance.
Our home owner guides provide advice on how to solve common issues and get the most out of your new home.
The New Home Customer Care Team is available via phone and email.
As well as a 10-year structural warranty, we have a two-year warranty on the fixtures and fittings, helping you to avoid the worry of unexpected maintenance costs. Explore our interactive home to see what's covered.
We aim to respond to every email within 3 working days.
Our teams are on hand when you need us, especially in the event of an emergency.
We hope you won't ever have to, but if you would like to make a formal complaint, please use the email link above and select 'Formal complaint' from the list of options on the form. You can also find out more about our formal complaints process.
Please note that all images are for illustrative purposes only. Images include optional upgrades at additional cost. Please see our Image Disclaimer for further details.
If you own a Barratt home already, please visit our dedicated support and contact pages.
All customer service enquiries
Barratt Homes is a trading name of BDW TRADING LIMITED (Company Number 03018173) a company registered in England whose registered office is at Barratt House, Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UF, VAT number GB633481836. Prices correct at time of publishing. Calls to 0844 numbers cost 7 pence per minute plus your phone company’s access charge. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.