How to contact us
To log a new issue, please use the online contact form. This can be found on the Get in Touch box on this page. Please then click on the grey box titled ‘Issue not listed’. We will endeavour to respond to you within three working days.
If your contact relates to an issue requiring emergency assistance (eg total loss of heating or hot water) during office hours, please contact your local Customer Care team.
Should you have an emergency situation outside of normal office hours (between 5pm and 9am weekdays or at the weekend), please telephone 0345 601 6084. This telephone line will not be operational during normal office hours.
Our after sales service
Every care has been taken to ensure your home is ready for you, however, there can occasionally be some minor issues that only become apparent once the home is lived in. These are known as snags and are covered by the two year warranty.
If you identify any snags, or believe something could be a snagging issue, please contact our New Home Customer Care team. They will log the details and either arrange for a repair, ask for photos to help diagnose the issue or in the event it’s more complex, they may arrange for somebody to come and inspect in order to confirm the next steps.
Under normal circumstances, we expect to resolve most snags within 30 days. Where this is not possible, for example, due to ordering materials with a longer lead time, we will keep you regularly updated and confirm an anticipated date for the repair as soon as we can.
At Barratt Homes, we believe that everyone has the right to be safe, secure and respected whilst at work. If something hasn't gone to plan, please be patient and we'll do our best to help. We'd like to thank you in advance for showing respect, kindness and consideration to our teams as they work to provide a great service. Any aggressive or inappropriate behaviour towards our colleagues will not be tolerated.
Should you wish to record or film one of our employees you must have their explicit consent. If a colleague is recorded or filmed and that recording or video is shared without individual consent we have the right to remove this from any social channels and take further action to protect our colleagues.
Home owner guides
Our home owner guides provide advice on how to solve common issues and get the most out of your new home.
Home owner guides
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- Will my garage have electricity?
- Can Barratt provide property drawings?
- How do I prevent damp in my garage?
- What is safe to store in my garage?
- Do I need permission to build a conservatory or extension?
- Why do my exterior walls have white staining?
- Outside drains, gutters and walls
- External doors and windows
- Turn your patch into paradise
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- Home maintenance guide
- Settling into your new home
- Repairing cracks and nail pops
- Managing moisture levels in your new home
- What are shrinkage cracks?
- Caring for your lawn
- What to do if your your garden is waterlogged
- Should I plant shrubs or trees?
- Decorating your home
- Looking after your carpets and floors
- How can I buy extra wardrobes?
- How do I clean and maintain my wardrobes?
Get in touch
The New Home Customer Care Team is available via email.
Your warranty

An NHBC warranty and insurance policy, known as Buildmark, which includes a 2 year builder warranty period, followed by an 8 year insurance cover.